Regarding Return Goods

The following conditions must be met in order to accept returns.

Firstly, the items eligible for return must have been purchased from our official website or stores. This requirement is based on our policy of only accepting returns for products that have been acquired through legitimate distribution channels. By ensuring that items are sourced appropriately, we can maintain the integrity of our products and services.

Next, it is essential to initiate the return process within 30 days of the purchase date. If this time frame is exceeded, we will not be able to accept the return. Therefore, we strongly encourage customers to promptly check their purchases and, if necessary, proceed with the return process as soon as possible after the transaction.

Additionally, all items intended for return must be unopened. If a product has been opened, it may be challenging to accept the return. Therefore, we advise customers to handle products with care during the purchasing process to avoid any issues later on.

Moreover, products that are damaged or defective are also eligible for return. This includes items that may have been damaged during shipping or those that exhibit manufacturing defects. In such cases, providing detailed information about the product will facilitate a smoother return process, ensuring that we can address any issues effectively.

When returning an item, it is necessary to send the product back via collect on delivery (COD). Once the item arrives at our facility, our staff will inspect its condition to determine whether the return can be accepted. At this stage, it is crucial to assess whether the product meets the return conditions, so we recommend verifying the item's state beforehand if you intend to return it.